# Customer records: visit history, intake form and body map

> Customer records are in their final checks and go live with beevity on 1 December 2026. Each guest is found by their phone number and has a file with their visits, a tablet questionnaire with a body map, and treatment notes. Health notes are stored only while the guest’s consent is in place, and the guest can ask for everything to be exported or erased.

Source: https://beevity.io/features/customer-records/  
Updated: 10 November 2026  
Status: Final checks

## At a glance

| Item | Detail |
| --- | --- |
| Status | Final checks, live from 1 December 2026 |
| Found by | Phone number |
| Per visit | Treatment, therapist, bed or room, notes |
| Intake form | On a tablet, in English or Thai, with a body map and signature |
| Health notes | Only with the guest’s health consent; refused consent stores nothing |
| Who can read health notes | Only roles you allow, with two-factor login; every view is logged |
| Guest rights | Export and erasure on request |

## What is in a guest's file?

| Data | Example |
| --- | --- |
| Visits | 12 Oct, Thai massage 90 min, therapist Noi, bed 3 |
| Treatment note | Medium pressure, avoid the left shoulder |
| Intake answers | Pregnant: no. Blood pressure medication: yes |
| Body map | Lower back and right shoulder marked |
| Consent | Health data: given 12 Oct. Marketing: refused |

Repeat bookings take one tap: the last treatment, therapist and duration are filled in.

## When is the questionnaire asked?

You choose per business: never, for new guests only, for guests who booked, or at every visit. Products sold at the counter never trigger it. A guest who does not want to fill it in can skip it, and nothing is stored.

## How is health data protected?

Health notes count as sensitive data under the PDPA. beevity stores them only while the guest’s health consent is valid, shows them only to roles you allow, asks those roles for a fresh two-factor code and writes every view into the log. Staff cannot hard-delete a record; erasure is a separate, logged step.

## What is still being tested?

The customer file, intake form, body map, consent records, export and erasure are all in their final checks now and go live on 1 December. Before-and-after photos are not part of this module yet.

If your business needs customer records, tick them on the [waitlist](/waitlist/).

## Frequently asked questions

### How does the intake form work?

The therapist hands the tablet to a new guest. The screen locks to the questionnaire, in English or Thai. The guest answers, marks areas on a body map, gives or refuses consent for health data and signs. A staff PIN releases the tablet again.

### Can therapists read the health notes?

By default they can write treatment notes but not read the health file. You can give the right to specific roles; those roles then need two-factor login, and every opening of a file is logged.

### What happens when a guest asks to be deleted?

beevity erases their name, contact details and health records and withdraws their consents. Sales, tax and commission records stay, because the law requires them, but they no longer point to a person.

## Related

- [Online booking](https://beevity.io/features/online-booking/)
- [Security & PDPA](https://beevity.io/features/security-pdpa/)
- [Packages, vouchers and points](https://beevity.io/features/packages-vouchers-points/)
- [Timed services](https://beevity.io/features/timed-services/)

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beevity (ทีมขยัน กำไรหวาน) · beevity is a point-of-sale and booking system for Thai businesses whose staff earn commission: massage shops, spas, salons, clinics, bars, restaurants and resorts. beevity goes live in Thailand on 1 December 2026. These are the final testing days. Businesses on the waitlist get the first setup dates. Waitlist: https://beevity.io/waitlist/