# Order questions and allergens: the till asks what staff forget

> beevity asks the questions staff forget to ask: spice level, mixer, size, side dish. It warns when a dish clashes with a guest’s allergy and checks the order before it goes to the kitchen. Every answer is saved with the sale, printed on the kitchen ticket and counted in stock.

Source: https://beevity.io/features/smart-ordering/  
Updated: 10 October 2026  
Status: Ready

## At a glance

| Item | Detail |
| --- | --- |
| Order questions | Required, single or multiple choice, with surcharges |
| Examples | Spice level, Coke or Coke Zero, 4, 6 or 8 cl, rice or no rice, massage oil |
| Stock | An answer can take stock, such as the mixer |
| Print languages | Receipts and kitchen tickets in English, Thai or both |
| Allergens | 14 allergens plus pork, meat and alcohol, warning before sending |
| Order check | A last look at the order before it goes to the kitchen; only where a kitchen is switched on |

## Why does the till ask questions?

Because the most common kitchen mistake is a question nobody asked. Spicy or not, Coke or Coke Zero, with or without ice. In beevity the question is attached to the article, so a new waiter asks it as reliably as the best one.

## What does the till ask?

- **Questions per article or category** from a shared library, required or optional, with one or several answers, and a usual answer that can be preselected.
- **Surcharges** per answer, with commission following the article’s rule.
- **Stock per answer**, so the mixer is counted along with the whisky.
- **Print languages per business**: receipts and kitchen tickets in English, Thai or both, whatever language the staff use on screen.

## How are allergies handled?

- **Allergens and fixed ingredients** per dish, using 14 common allergens plus pork, meat and alcohol.
- **Guest allergies on the order**, never on the customer record, deleted when the bill closes.
- **An order check** before an order is paid, sent or added to a table, so a missing answer or an allergy conflict is caught at the till and not at the table.

## What comes after that?

Pairing suggestions, a reminder when happy hour is running, profitable options shown first, and commission for staff whose recommendations sell. Later, the recorded answers will help with purchasing and suggestions.

## Frequently asked questions

### What is an order question?

A question the till asks every time an item is ordered, such as the spice level of a curry or the mixer with a whisky. The answer goes on the bill, the kitchen ticket and into stock.

### Can an answer cost extra?

Yes. An answer can add or subtract an amount, and the commission follows the item’s rule.

### How do allergen warnings work?

Dishes list their ingredients and allergens. When a guest’s allergy is entered on the order, the till warns before the dish is sent and asks staff to confirm. The allergy note is deleted when the bill is closed.

## Related

- [Kitchen display & courses](https://beevity.io/features/kitchen/)
- [Stock & recipes](https://beevity.io/features/inventory/)
- [Open tickets & tables](https://beevity.io/features/open-tickets/)
- [Happy hour & dish versions](https://beevity.io/features/menu-tools/)

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beevity (ทีมขยัน กำไรหวาน) · beevity is a point-of-sale and booking system for Thai businesses whose staff earn commission: massage shops, spas, salons, clinics, bars, restaurants and resorts. beevity goes live in Thailand on 1 December 2026. These are the final testing days. Businesses on the waitlist get the first setup dates. Waitlist: https://beevity.io/waitlist/