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Open tickets and tables: bills that stay open until the guest pays
An open ticket in beevity is a bill that stays open on a place, such as a table, a seat at the bar or a spa bed, until the guest pays. Staff add to it from any tablet, split it by seat, merge it with another table, and the internal note on it is never printed.
How do open tickets work?
You draw the floor plan once: tables, chairs, the bar, beds, rooms, loungers, in as many areas as you have (a terrace, a VIP room, the spa). Each place can hold one open ticket. Staff tap the place, add items, and the ticket keeps running until it is paid.
If two waiters open an order on the same table, the second order joins the first. Several tablets can work on the same tickets at once; when two people change the same ticket at the same moment, one of them gets “changed on another till, refresh” instead of a wrong total.
What can I do with a running ticket?
| Action | What happens |
|---|---|
| Add items | New lines are booked, and kitchen items go to their station |
| Split | Chosen lines or one seat move to a new ticket, with their commission, service charge and timers |
| Merge | Two running tickets become one |
| Move | The ticket moves to another table |
| Park | The ticket is set aside, and the free-correction window for its lines ends |
| Pay later | The ticket becomes a bill for a named customer |
| Pay | In one payment or several, across payment methods |
How are mistakes corrected?
Line voids follow a rule that owners can tune per role:
- Free correction. The person who booked the line can remove it within 10 minutes, if they have not touched another ticket since and the ticket was not parked.
- Own PIN. After that, staff with the permission confirm with their own PIN.
- Manager PIN. Everyone else needs a manager’s PIN.
Each void needs a reason, and the log keeps who booked the line, who removed it, who approved it and why.
What is the internal guest note for?
For things the next person serving the table should know: “pays cash”, “birthday, bring the cake at 9”, “regular, likes it less sweet”. It is limited to 120 characters, never printed and cleared when the bill is paid.
Questions about Open tickets & tables
Can a ticket be opened without a table?
Yes. A ticket needs either a place or a short note, such as a guest’s name, so staff can find it again.
Who can remove a line from a ticket?
The person who booked it, within 10 minutes, as long as they have not moved on to another ticket and the ticket was not parked. After that it takes their own PIN, or a manager’s PIN, depending on the role. A reason is always required, and the void goes into the log.
Is the internal note printed on the receipt?
No. The note is for staff only. It is not part of the receipt or the kitchen ticket and is deleted when the bill is paid.
Can a ticket be turned into a pay-later bill?
Yes. A running ticket can be converted to pay later by choosing a named customer. The credit limit check applies at that moment.