Order questions and allergens: the till asks what staff forget

beevity asks the questions staff forget to ask: spice level, mixer, size, side dish. It warns when a dish clashes with a guest’s allergy and checks the order before it goes to the kitchen. Every answer is saved with the sale, printed on the kitchen ticket and counted in stock.

Why does the till ask questions?

Because the most common kitchen mistake is a question nobody asked. Spicy or not, Coke or Coke Zero, with or without ice. In beevity the question is attached to the article, so a new waiter asks it as reliably as the best one.

What does the till ask?

Questions per article or category from a shared library, required or optional, with one or several answers, and a usual answer that can be preselected.
Surcharges per answer, with commission following the article’s rule.
Stock per answer, so the mixer is counted along with the whisky.
Print languages per business: receipts and kitchen tickets in English, Thai or both, whatever language the staff use on screen.

How are allergies handled?

Allergens and fixed ingredients per dish, using 14 common allergens plus pork, meat and alcohol.
Guest allergies on the order, never on the customer record, deleted when the bill closes.
An order check before an order is paid, sent or added to a table, so a missing answer or an allergy conflict is caught at the till and not at the table.

What comes after that?

Pairing suggestions, a reminder when happy hour is running, profitable options shown first, and commission for staff whose recommendations sell. Later, the recorded answers will help with purchasing and suggestions.

Questions about Order questions & allergens

What is an order question?

A question the till asks every time an item is ordered, such as the spice level of a curry or the mixer with a whisky. The answer goes on the bill, the kitchen ticket and into stock.

Can an answer cost extra?

Yes. An answer can add or subtract an amount, and the commission follows the item’s rule.

How do allergen warnings work?

Dishes list their ingredients and allergens. When a guest’s allergy is entered on the order, the till warns before the dish is sent and asks staff to confirm. The allergy note is deleted when the bill is closed.